The innovations rule the world, Deloitte observers report that the transition towards cleaner energy and greater sustainability is unstoppable for energy and industrial companies.
Nevertheless, it’s not always easy to switch the huge traditional industrial facilities into eco-friendly ones in one day.
Becoming a green firm is an expensive move that requires consensus among several strategic partners. You should pay a lot forward to become eco-friendly one day.
In the given circumstances, energy consumption control tactics create a necessary compromise between these two extremums. In these systems, the ecological concerns meet the need for economic management halfway.
In business terms, energy management systems are a sustainable and innovative decision for better cost allocation in the industrial sector.
At the same time, it’s hard to get its exact appearance technically, which creates concerns in the industry representatives to start ordering this software type.
We’re here to fill this gap. This overview will explain in detail what this technology is, which benefits it possesses, and how to implement it accurately.
What is an Energy Management System?
Being the software type, EMS (energy management system) optimizes the energy supply for grid operators in small enterprises, middle power companies, and industrial firms alike.
Simply put, it tracks, manages, and improves the present energy performance in a plant, including spotting overconsumption and leak detection.
Normally, the toolkit of this technology type includes SCADA and ADMS digital systems, along with advanced sensors for monitoring.
The highest aim of an energy management system is consumption optimization. In essence, it enables getting maximum energy for the lowest price possible. This is possible with automated analytics, based on the timeline analysis, of the prediction periods of peak power consumptions.
Among the primary factors, energy management systems consider the amount of energy that can be switched on and off and the general availability and usability of the device.
Also, the technology registers lock time and release times of the devices, minimum and maximum switching times, switching rates, and switching priorities.
In the real-life ETAP EMS package example, it collects real-life data on frequency, actual generation, tie-line load flows, and plant unit’s controller status for system changes.
Altogether, these factors form the set of conditions relevant for making predictions and performing optimization of energy consumption.
What is a Home Energy Management System?
In households, energy optimization solutions can take many appearances. In some cases, this is a smart home’s electrical board or an interface that serves as a centralized hub for showing the energy consumption at the given moment.
Alternatively, it’s sophisticated software that takes on itself detecting the energy consumption by the devices, the time it takes to work, and the trends and insights are drawn.
In any case, this technology optimizes the energy supply by showing you how to consume as much as needed for a minimum price.
What Are Building Energy Management Systems?
Also empowered by the technologies from the Internet of Things world, this software type enhances the traditional building system by creating the solution that tracks all three main facets, water, air, and energy, simultaneously.
It’s different from the more common building automation system (BAS) with its set of computer systems to automate the operations to a certain extent. It’s not simply scheduling lights and heat to turn on and off.
The Building Energy Management System is the set of IoT devices to control all the systems in the facility, including the ready-to-use recommendations on cost optimization in energy consumption.
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Possible Insights You Can Get From an Energy Management System
Total energy consumption in your electrical network. You’ll see which systems are operational and occasional and get the real picture of how all of them contribute to your daily electrical consumption.
Behavior patterns. The software tracks activity levels and comfort preferences to increase the well-being of each person specifically and accurately, without the need to spend more than needed.
Usage patterns. Energy management system software generates data that can be powerful and illustrative enough to impact the current usage patterns towards greater sustainability.
High-priced time period detection. Smart devices can warn you about the period when energy prices are higher than usual. This way, you can prepare and adjust your usage patterns in advance.
Forecasts that take into account seasonality. IoT-based analytics can detect seasonal factors and draw recommendations based on their current and future impact.
Weather impact. The energy management system considers weather as a possible risk or benefit factor for your building or plant.
5 Most Common Examples of Energy Management Systems:
Solar panels. One of the most popular trends for sustainability significantly contributes to energy consumption optimization.
Battery storage. Commonly used technology to minimize energy loss.
Solar thermal. The smart device uses solar energy to heat and maintain the warmth of the water.
Smart plug. The device that contributes to the optimization of energy consumption with scheduling switch on and switch off regimes.
Smart hub. The set of Internet of Things devices that create a smart connected house with all the systems controlled.
8 Key Energy Management System Benefits
Energy waste optimization. With the help of energy management, you can prevent overconsumption and cover the loss of the wasted energy generated.
Cost reduction. With the technology, you can manage the expenses on heating, cooling, lighting, and water supply. Surely, you can spend these free funds on the more critical business areas instead.
Better ROI. The specific financial indicator the innovation improves the most, thanks to waste management and leak prevention.
IoT-based analytics. You can better understand the detailed picture of your energy consumption with the data collected by the smart devices all around the building.
Internal control improvement. An unobvious contribution of energy management is improving the well-being of in-house workers, thanks to lighting and temperature control.
Easy access. All the energy-related information is visible in an easy-to-use interface for further reporting and making predictions.
Better branding. The innovative energy management solutions contribute to creating an eco-friendly public image for your business.
Greater sustainability. One of the greatest contributions of energy management systems of any type is minimizing carbon emissions, which turns this technology into a green yet economically efficient option for the industrial business.
How Does Software Development Outsourcing Can Help Your Company Create a Custom EMS
Outsourcing any type of energy management system is the best decision you can make. Why so?
Among all, most of the companies worldwide had to adopt remote working models due to the global lockdown in 2020.
In the given circumstances, the greatest concern of the industry business owners that it’s not possible to deliver tasks of high quality by not working with the client in-house is no longer valid.
In the new reality, outsourcing firms have a competitive advantage of an established ecosystem for delivering the top results. There are still some risks, though.
For getting the most from your collaboration, you should establish transparent management control, analyze all the hidden costs, and improve your organizational learning. Get more insights on the risk mitigation of outsourcing in our recent post.
Moreover, most outsourcing companies are specialized in personalized software solutions. This means that you can get the technology with the set of features specifically needed for your industrial firm.
Working with numerous clients worldwide, outsourcing firms have vast experience and an impressive portfolio to create a high-quality digital solution for you. At the same time, your outsourcing vendor should possess evident expertise in your particular industry.
From your side, you can articulate your needs in the project discussion stage and check the quality of the result with the criteria elaborated.
What’s more, the custom EMS possesses the greatest value-for-money. At the same time, you should consider the geography and expertise of your outsourced employees before hiring them.
Here is the set of possible KPIs you can use that relevant for energy management software:
Cooling system efficiency
System leakages
Electromagnetic flowmeter
Thermal flow meter (for gas measurement)
Real power compensation
System and phase load
Electrical transmitter
Boiler efficiency (for steam flow management)
Checklist to Implementing Energy Management Services (Make Sure Your Provider Understands this Sequence):
Create the data set and use it for further analysis. Remember: the software cannot work properly if you haven’t collected the set of historical data for the data points in advance. The calculation is simply not possible.
Identify the exact areas for optimization. They can be spotted in equipment schedules, setpoints, and flow rates.
Calculate each energy unit saved and turn them into data that increases ROI.
Make the necessary actions on implementing energy optimization solutions to save more.
Repeat optimization steps to achieve the maximum result energy management system can offer in your case.
Get the Professional Help on Building Energy Management Systems
If you’re searching for energy management software, we’ll be glad to help! Our software development services stick to the principles of correct installation, accuracy, and KPI monitoring.
This way, you can be sure to make the decision that will visibly and effectively solve the current problems in your energy consumption.
We can provide energy management solutions to big businesses and individual customers alike. Talk to our experts to get assistance and more details on the cost-effective yet sustainable energy management services you can get from us.
The hospitality industry depends a lot on keeping customers happy, but it’s getting harder to attract and keep them. The pandemic hit this industry hard, and now market competition is tougher than ever, with competitive offerings swaying customers. Hospitality businesses are willing to spend big to win customers back. The main questions for many are: how can we stay ahead of the competition, keep our customers, and increase revenue? Keep reading—we’ve got some answers.
Customers today have so many options that getting their attention is a real challenge. It’s not easy to make them choose your business over others. What worked 10 years ago doesn’t work the same way now. Back then, people often chose businesses based on reputation. But with new types of businesses (boutique hotels, craft cafes) popping up or big enterprises getting a new strategy, expectations have changed. The good news is these businesses have shown what works: great customer service. They focus on personalizing the experience, making things easy for customers, offering loyalty programs, and using smart technology.
In this article, we’ll explore these tech strategies and show you how they can help your business grow, and double the revenue. Keep reading to learn more!
The Importance of Customer Satisfaction in the Hospitality Industry
Customer satisfaction, which equals exceptional customer experience, is the backbone of the hospitality industry. It plays a central role in driving revenue and loyalty, as satisfied customers are more likely to return and recommend a hotel, restaurant, or other hospitality business to others. In fact, a study by the Harvard Business Review found that a 1% increase in customer satisfaction can lead to a 0.5% increase in revenue. Moreover, loyal customers are more likely to forgive mistakes and continue doing business with a company, even if they experience a negative encounter.
Let's quickly review the challenges the hospitality industry is facing right now so we can move on to the solutions and our case studies.
Challenges in Hospitality
As businesses navigate the changes in the hospitality industry, there are some key areas where a little improvement can go a long way. From improving customer service to embracing digital transformation and tackling labor shortages, we’ll take a closer look at today’s biggest challenges—and, more importantly, how technology can step in to help. Let’s get started!
Poor Customer Service
Even with strong and high-quality business offerings, poor customer service can drive potential customers and existing customers away. Common issues include:
Long wait times in customer service queues (it is worth remembering that our attention spans 8 seconds, and we live in a very busy world, so quick and efficient responses are more important than ever.)
Poorly trained customer service representatives
Lack of follow-up
Services not being done properly or quickly
Recall issues that require multiple service calls
These problems can frustrate customers. But, at Intellectsoft, we believe that the right approach, combined with technology, can address them effectively.
Digital Transformation Gaps
Approximately 50% of hotels are adopting new technologies, with 43% automating repetitive tasks and 39% upgrading existing systems. Source: workstaff.app
While many businesses are adopting digital solutions, some still struggle with outdated systems and fragmented data. Legacy companies often face chaos when trying to manage their data and create new systems or add features.
Some of the recent examples include clients coming to us to create AI solutions for their services while their data simply was not ready for the advanced tasks. We advise stepping back, communicating with a company objective, and working on keeping the data clean (centralized, structured, and segmented).
When we’re asked to create advanced systems using AI, we always emphasize the importance of organized data. To train AI and build such complicated systems that truly work, you need to start from the very beginning—collecting, storing, centralizing, and organizing it. We encourage our clients to align all departments to work internally on the data so we can create a unified digital system that delivers personalized experiences.
If you’re unsure where to start with your data, we can help. Collecting feedback at various touchpoints along the customer journey is crucial for gaining insights into customer satisfaction and loyalty. Book an IT consultation with us, and our experts will guide you in mapping out a path to get more from your data and build a system that works for your business and team.
Reskilling Staff
The pandemic hit hard in early 2020, especially for the hospitality and travel industries. Even five years later, many businesses are still feeling the impact. Recruiting and retaining skilled staff has become a major challenge post-pandemic.
Reskilling to address technology’s impact is of utmost importance, as about 40% of hotel General Managers place it among their top three workforce challenges.
We strongly believe that adopting the right technology can help. For example, creating an app to train your staff not only saves time but also ensures consistency in learning. AI assistants can also work alongside your team, helping with tasks like recruitment (providing industry insights, crafting emails) and staff training. Imagine having an app dedicated to making your team’s work easier and more efficient!
How Technology Tackles These Challenges and Supports a Customer-Centric Hospitality Culture
Automation, AI, and similar technologies may threaten many. However, the debate about replacing humans isn’t about that—it’s about cooperation and working hand in hand with technology to achieve the highest standards and establish brand-new “golden standards.” Technology is here to assist staff in listening to and collecting customer insights from data.
Let’s review some of our cases to see examples of how technology helps improve customer experience and supports customer service.
Examples of Intellectsoft projects
Property management systems (PMS)
We created a web platform and mobile app that makes managing daily tasks easier and offers extra services to improve residents’ experience. It gives a clear overview of daily activities and helps with managing units and users. Residents can easily book amenities, submit service requests, and report incidents. The platform also includes features for equipment management, key instructions, workflows, and custom permissions. This makes it easier for staff to stay on top of equipment and ensure residents have all the information they need. Plus, tools like announcements, quick votes, a forum, and a community calendar help build a connected and engaged community.
Guest Experience Management App
Our next app helped our client improve their guest experience by replacing printed marketing materials and the need for phone calls with a smart solution. Now, guests can easily order in-room dining, make reservations, and interact with staff— through a simple tablet in their room. The solution includes three parts: a custom in-room tablet with a variety of services, an admin panel for hotel staff and service providers, and a backend system that connects everything together. This approach makes things easier for guests and staff, improving both convenience and efficiency.
Existing Customers First: Building Loyalty with Personalized Touchpoints
Keeping existing customers is not just a strategy; it’s well-known that retaining existing customers is more cost-effective than acquiring new ones. In fact, research shows that it costs five times more to acquire a new customer than to retain an existing one. KPMG named customer retention as the number one revenue driver for the company.
Moreover, a 5% increase in customer retention can lead to a 25% to 95% increase in profits, showing the significant impact loyal customers can have on a business’s bottom line. Retention strategies, like personalized experiences and loyalty programs, can foster long-term relationships and generate recurring revenue, ultimately making them an invaluable part of any business model.
Personalization: How Technology Can Help?
Everyone loves to feel special—it’s part of being human. In hospitality, personalization has evolved from being a luxury to an essential standard. With the right technology to manage your data effectively, you can deliver those “wow” moments that guests won’t forget.
More than half of hotel chains are already using personalization features on their websites, booking platforms, and apps, and another 39% are planning to follow suit soon. They’re tailoring experiences to fit guest preferences perfectly.
Source: Deloitte
How does technology make it happen?
CRM Systems: They help you keep track of guest preferences, booking history, and special requests so you can offer services tailored just for them.
Loyalty Programs: Personalized rewards and offers show your guests that you value them, keeping them coming back for more.
AI Personalization: AI analyzes guest data to predict what they’ll love (from room upgrades to local recommendations) before they even ask.
IoT Gadgets: Smart room features like voice-activated assistants, or temperature controls adjust to your guests’ preferences, making their stay more comfortable.
With tech-powered personalization, you’re building loyalty and maximizing the lifetime value of every customer.
Our Case Study: Smart Hotel Management & Loyalty Program
For one of our clients, we created a smart room solution, complete with a custom IoT system. Guests can use a mobile app to control services, explore amenities, and find resort information-- with a special touch to their suite type. For the client’s entertainment business, we improved their legacy software by running a full IT and code check, fixing issues, and making the system better for customers.
Along with that, we developed a mobile app for the loyalty program, allowing businesses to effortlessly reward their customers and keep them engaged with exclusive benefits.
Our solutions not only helped the client with special experiences for guests; it also improved operations, cutting costs by eliminating inefficiencies. Here's what our experts shared:
"We transitioned away from ESB (Enterprise Service Bus) systems, which previously cost millions, and replaced them with more efficient, self-managed solutions. Similarly, we’ve implemented Device Farms that improved operations and saved resources."
Leveraging Software to Increase Upsell Opportunities
Here are some examples of tech tactics that will help your team sell more and introduce new offerings to existing customers, improve overall efficiency leaving your team grateful:
Dynamic Pricing Algorithms
For finance and marketing teams, manually calculating pricing by segment to introduce your clients can be incredibly challenging. AI-powered tools can strongly optimize these strategies by analyzing your database in detail.
Upselling via Apps
Boosting revenue in the hospitality business often comes down to personalized experiences. Imagine this: a guest books a room, and then your app suggests a spa package or a room upgrade at just the right moment. Later, it nudges them to book a dinner reservation or a guided tour designed to their preferences. With apps offering these personalized recommendations during and after bookings, you’re not just increasing your revenue per guest but also skyrocketing their experience. And you do it in a sustainable way, not by speculating, but by offering what your customers desire based on their previous experiences. It’s a win-win: seamless, helpful, and far from pushy.
Inventory and Resource Management Software
Making every resource count in your hospitality business is key. Inventory and resource management software allows you to effortlessly track everything from linens to room availability, ensuring nothing goes to waste. Having real-time insights to reduce overstock, avoid shortages, and optimize operations assists sustainably keep everything under control and know what you need to focus more. It helps maximize room occupancy by aligning bookings with available resources, ensuring every room and item is used effectively. This approach leads to smarter management, better guest experiences, and a noticeable boost to your bottom line.
Adopting these strategies not only optimizes your operations but also drives business growth. Ready to discover how technology can elevate your goals? We’re here to create a tailored solution for you.
Steps For Implementing a Customer Service Technology Solution
Improving customer service in hospitality doesn’t have to be a daunting task. With the right technology, you can smooth the path of your operations, speed up response times, and elevate the overall guest experience. Here’s where you can make it happen:
1. Understand Your Needs
Start by identifying the challenges your business is facing. Are you struggling to manage high volumes of inquiries, track customer feedback, or personalize the guest experience? Pinpointing your needs will guide you to the best solutions.
2. Pick the Right Tools
Choose technology that aligns with your goals. Look for solutions that are scalable, easy to use, and integrate effortlessly with your current systems. Options like CRM software, live chat tools, or a guest experience app can make a difference.
3. Equip Your Team
Technology is only as effective as the people using it. Train your staff to make the most of the new tools, so they can deliver exceptional service and resolve issues quickly. Confident, well-equipped staff creates happy, loyal customers.
4. Keep Improving
Once implemented, monitor how well the solution works. Are response times improving? Are customers more satisfied? Regular evaluations will help you fine-tune your approach and keep things running harmoniously.
Some Tech Ideas for Hospitality Businesses
CRM Software: Manage customer interactions and preferences.
Guest Experience Apps: Delight guests with personalized experiences right at their fingertips.
Amenity Management Systems: Simplify operations for everything from room service to facility bookings.
Live Chat Tools: Offer instant support and answers.
Social Media Management Tools: Keep customer interactions engaging and organized.
Integrating these strategies will not only improve your customer service but also deliver unforgettable customer satisfaction, loyalty, and, ultimately, your bottom line. Ready to take the next step? Book a consultation with our experts.
Conclusion
To wrap up everything we've discussed, customer satisfaction and experience are at the heart of hospitality. Retaining customers is more than just keeping them around—building strong, long-lasting relationships and consistently meeting their evolving needs. By understanding their pain points and offering personalized solutions, you can inspire loyalty and drive progress. With the right technology and continuous improvement, your business can stay ahead, let go of what no longer serves you, and keep growing.
At Intellectsoft, with over 17 years of experience in software development, our expert team is ready to help. We create everything from mobile apps to full-fledged portals and systems, leveraging the latest technologies like AI, Cloud, and Machine Learning. With deep experience in the hospitality industry, we’re here to craft personalized solutions that bring your business unforgettable customer experience and retain your valuable clients.
Ready to double your revenue and level up your customer retention strategy with personalized technology? Contact our experts, and we look forward to working hand in hand with you to build or revitalize the perfect app or system for you.
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