CHALLENGE

Our client required an advanced digital solution to streamline dental assessment, scheduling, and other crucial processes, such as appointment management for patients, doctors, and clinic administrators. They asked us to implement a specific set of functionalities and features into their future CRM solution, ensuring maximum efficiency and convenience for both patients and staff.

SOLUTION

In just nine months, we developed a highly efficient solution from scratch that fulfilled the client’s vision and core platform requirements.

The system we built for the client is an experience-enhancing web platform with a responsive mobile version for patients and a user-friendly admin panel for administrators. The admin panel has multiple access levels and roles for efficient data management and safety. Managers can easily create profiles for new administrators and dentists, handle appointments and requests, collect relevant patient statistics, and more.

The patient-facing user panel enables individuals to select dentists, schedule appointments, fill out questionnaires, upload photos, and submit and cancel requests, among other functions.

IMPACT

Our team built a custom white-label solution for a client in the dental industry. This custom CRM platform has already assisted numerous UK clinics in creating a better experience for their patients and employees by:

• – Digitizing and streamlining all administrative tasks for dental clinic staff;
• – Effectively scheduling appointments and addressing urgent requests;
• – Boosting client satisfaction with about 20% reduction in administrator time per patient, leading to more efficient and personalized service;
• – Optimizing doctors' schedules and increasing revenue by an average of 8% through improved appointment management and streamlined processes;
• – Improving data gathering, processing, and storage for both doctors and patients;
• – Attracting new patients while increasing client retention rates.