• We Deliver Smart Solutions

    We encourage forward thinking, innovation and creativity in everything we do

    Works

  • Taking Finance Mobile

    This comprehensive app uses a sleek design and intuitive, user-friendly interface to bring Ernst & Young closer to their audience

    View project

  • Driving Sales Performance

    From architecture to design, we developed a unique prototype app that will help McLaren accelerate sales and stay ahead of the competition

    View project

  • Bombardier iPad Solution

    We are very pleased with the app, which was produced under extremely tight timescales

    View project

  • Mobile Employee

    MDM / MAM 2.0 has arrived and it's safer, more flexible and far more cost effective

    View project

  • Jaguar: Breaking the language barrier

    The app lets Jaguar communicate with partners and customers from around the world in multiple languages, without the need for translation.

    View project

  • We're International

    Our company tends to cater for international
    clients providing services throughout the world

    Contacts

  • White paper

    Are You Thinking of Developing An App?

    Learn about the five key decisions that should drive your mobile strategy

    View

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  • White paper

    Are You Thinking of Developing An App?

    Learn about the five key decisions that should drive your mobile strategy

    View

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    Support Services

    Intellectsoft sees project development well beyond the completion of development process.

    We provide clients with robust support throughout the launch of the product and beyond into the required upgrades, changes and maintenance afterwards. Our specialists are on standby 24/7 and ready to help you out with any problem arising. Profound knowledge and expertise help our support team meet all clients' requirements successfully. Intellectsoft offers you three optimal support packages to provide stable and efficient performance.

    Features Standard1 star Premium2 stars Platinum3 stars
    Defect analysis, troubleshooting and bug fixes in one cumulative update once a month Yes Yes Yes
    Turnarounds on critical issue (this time doesn't include time of re-launching application to mobile store) 3 – 4 business days 2 – 3 business days 1 – 2 business days
    Backups of the source code each time it is changed (the source code of the application is kept on our special server in version control system) Yes Yes Yes
    Highly Prioritized status assigned to project No Yes Yes
    Quality Assurance:

    • QA team checks the application after updates and bug fixes
    Yes Yes Yes
    • Client may request updates of certain bug-fixes before the monthly cumulative update is ready
    No Yes Yes
    • Additional testing of the application is performed monthly and a bug-report is sent to the customer
    No Yes Yes
    • The application is tested for compatibility with new operating systems, which were launched during the support period
    No No Yes
    Release Notes for fixed issues and upcoming features Yes Yes Yes
    Access to online Bug Tracking System No Yes Yes
    Intellectsoft reviews error logs on Android Market/feedback on AppStore and checks all users reports; confirmed bugs are fixed free of charge, improvements are estimated separately No No Yes
    Intellectsoft makes one-time project review and provides a list of possible changes and improvements for the benefit of the project No No Yes
    Intellectsoft estimates possibility of project's transfer to other platforms No No Yes
    Dedicated Support Engineer and Support Team No No Yes
    Mobile Content updates No up to 8h per month up to 16h per month
    Submission/Deployment and Re-Launching Application to online mobile stores No Yes Yes
    Price for month
    0%*
    3%*
    5%*

    We at Intellectsoft are as passionate about robust support, as we are about high quality standards, because the latter is next to impossible without thorough around-the-clock care. You can choose any support package we are offering and you will get reliable powerful support from the leaders in mobile development!

    Every package is designed to ensure the success of the clients' project beyond delivery with powerful support and maintenance protecting performance and optimizing content. Whatever package you prefer, it would be the best choice, because you are working with the right company!

    * — We offer Standard support package for free for the first 6 month. When free support period finishes, the price will be 1%.

    * — Out of total contract sum.