Intellectsoft sees project development well beyond the completion of development process.
We provide clients with robust support throughout the launch of the product and beyond into the required upgrades, changes and maintenance afterwards. Our specialists are on standby 24/7 and ready to help you out with any problem arising. Profound knowledge and expertise help our support team meet all clients' requirements successfully. Intellectsoft offers you three optimal support packages to provide stable and efficient performance.
|Features||Standard1 star||Premium2 stars||Platinum3 stars|
|Defect analysis, troubleshooting and bug fixes in one cumulative update once a month||Yes||Yes||Yes|
|Turnarounds on critical issue (this time doesn't include time of re-launching application to mobile store)||3 – 4 business days||2 – 3 business days||1 – 2 business days|
|Backups of the source code each time it is changed (the source code of the application is kept on our special server in version control system)||Yes||Yes||Yes|
|Highly Prioritized status assigned to project||No||Yes||Yes|
|Release Notes for fixed issues and upcoming features||Yes||Yes||Yes|
|Access to online Bug Tracking System||No||Yes||Yes|
|Intellectsoft reviews error logs on Android Market/feedback on AppStore and checks all users reports; confirmed bugs are fixed free of charge, improvements are estimated separately||No||No||Yes|
|Intellectsoft makes one-time project review and provides a list of possible changes and improvements for the benefit of the project||No||No||Yes|
|Intellectsoft estimates possibility of project's transfer to other platforms||No||No||Yes|
|Dedicated Support Engineer and Support Team||No||No||Yes|
|Mobile Content updates||No||up to 8h per month||up to 16h per month|
|Submission/Deployment and Re-Launching Application to online mobile stores||No||Yes||Yes|
|Price for month||
We at Intellectsoft are as passionate about robust support, as we are about high quality standards, because the latter is next to impossible without thorough around-the-clock care. You can choose any support package we are offering and you will get reliable powerful support from the leaders in mobile development!
Every package is designed to ensure the success of the clients' project beyond delivery with powerful support and maintenance protecting performance and optimizing content. Whatever package you prefer, it would be the best choice, because you are working with the right company!
* — We offer Standard support package for free for the first 6 month. When free support period finishes, the price will be 1%.
* — Out of total contract sum.